Knowledge Base

Knowledge Base

At Ispire your business is important to us. In an effort to stay compliant with the PACT Act we want to make you aware that certain areas may experience longer than expected ship times. We are continually adding new carriers to help reduce this time but under certain circumstances, there may be delays. 

You can track your package by going into My Account to view the latest tracking information. If you don't have an account with us, you can also track your order here by providing your order number and email address.  If you encounter any issues please contact us at shop@getispire.com. Thank you for your patience.

To learn more about the PACT act please visit https://www.cdtfa.ca.gov/taxes-and-fees/pact.htm

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For any product or order support, you can simply send an email to shop@getispire.com, and someone from Ispire team will get back to you in 24 hours.  Please be specific with your issue, order number, and contact information.  Thank you!
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You can track your orders by clicking the “Track order” link located at the bottom of the site.

For further shop@getispire.com, please send an email to shop@getispire.com

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If you are having trouble completing your order, please contact us at shop@getispire.com for assistance. 

Please include a screenshot of the error message. 

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Most smoke shops carry 18650 batteries that work in the Wand and daab. The batteries that come standard are 18650 2900 mAh 20A. You can find replacements at a local smoke shop or online retailer like this one https://www.18650batterystore.com.

To get increased battery life you can use either 18650 3000 mAh 30A or 18650 3500 mAh 30A. Also if you are not using a wall battery charger, we recommend getting one of those. The batteries included are very powerful and will charge quicker and to full power with a charging station that is optimally equipped for these types of batteries.

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The Wand X Tripod bundle contains the entire basic kit shown on our website, as well as the tripod. You will receive the Wand device, two concentrate cups, an angled banger, a straight banger, a carb cap, a user manual, warranty card,  type c charger, and tripod.

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In rare cases, your wand might display “Error2” message. If you’re experiencing this with your wand, it means there is an issue with the software at hand that cannot be fixed with an upgrade.

To fix the issue:

Kindly submit a support ticket to us detailing the problem and our support rep will replace your wand if it is still within warranty. Follow the following steps to get your wand replaced:

  1. Register your warranty through the site. 
  2. Submit a ticket to claim your warranty with a screenshot of the problem.

Note: If you purchased outside Ispire online store, please provide us with your mailing address and contact number.

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Yes, you can use your own Banger if it has 14mm diameter or less. However, our Wand will not work with other Inner Banger cups. Our inner cups are designed to specially heat by induction created by the wand.

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There are 2 types of situations

①  When one of the two batteries’ voltage falls below 1.5V.   In this case, the battery can no longer be recharged anymore. It is truly dead.

However, this type of situation rarely occurs.  Generally, when the battery output falls below 3.4V, the Wand or daab cannot be used, and it will prompt a recharge.

② When the voltages of the two batteries are out of balance. For example, one is 3.7V, another is 3.5V.  When this happens, the charging time will be very long — about 8-9 hours to get a full charge.

Our engineering team states that this is the most common occurrence.  Some customers will charge the batteries for 2-3 hours, and then they still see LOW power bars and automatically assume that the batteries are dead and not rechargeable.  In fact, they just need more time to get both batteries fully charged with equal voltage.

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The battery for the Wand and daab will lose about 0.043V every month.  If the voltage is 3.7V when leaving the factory, then after 6 months, the voltage will drop to 3.442V.   Hence, the Wand and daab will prompt the customer to charge the batteries.

It is important for the customers to fully charge both batteries before the first use in order to have a long battery life. 

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In order to tell if your carb cap is too long, please place your carb cap as you normally would in order to use the device. Then look at where the carb cap and water chamber meet, if the seal is closed then it is the correct size. If there is a lot of open spacing, then it is too long.

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This appears to be the carb cap being too long and the gaps are allowing vapor to escape. If this happens, submit a ticket or contact Ispire customer service for a replacement of the carb cap.

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As far as reloading a new dab into the rig itself you do not need to constantly remove the main glass piece in order to take a new one.

When using the daab™ there is a reclaim mode, if you press the main "fire" button twice it will begin reheating whatever product is left in the device and produce a second hit for you to enjoy. If you did not want to do that you could either place a new dab inside the glass and continue to take them, clean the glass with a cotton swab then continue, or for a clean start, we recommend cleaning the cups in rubbing alcohol and rinsing them clean with water, then continuing to dab as normal. We also have a video on our website here that demonstrates the correct steps.

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Recommended batteries: 18650 3000mAh-3500mAh 30A with a minimum 15A CDR rating.

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daab™ Device x 1
Water Chamber/Carrier Cup x 1
Dab Pad x 1
Reclaim Cup x 1
Carb Cap x 1
Inner Cup x 2
USB Cable x 1
Heat Resistant Silicone Ring x 1
User Manual x 1
Dab Tool x 1
Alcohol Swab x 3
Alcohol Pad x 2
Water Chamber Silicone Bumper x 1

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Before claiming a warranty, please read the detailed warranty coverage for the product. More details of what products are eligible for warranty can be found on our warranty page here. You must also activate your warranty in order to be eligible for a claim. You can do so by submitting your details here. Fill in the warranty form to proceed.

If your warranty is covered and still valid, you can start a warranty claim by emailing us at warranty@getispire.com.

You will always need to provide either your order# or a receipt from the authorized reseller/shop, without registering warranty activation and including proof of purchase (screenshot, image, etc) we will not be able to provide warranty service so always keep your order# or receipt upon making a purchase.

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If you have received a defective unit, and the device is still under warranty you can have the unit replaced at no charge.

To apply for a replacement email us at warranty@getispire.com from the email address from which you registered your product. You will receive a reply within 2-3 business days to coordinate a replacement.

After sending in your defective unit, please allow at least 7-10 business days for processing. You will need to send the defective unit to us using whatever method you see fit, and we will cover the cost of shipping the replacement back to you.

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You can find the warranty card which shows the serial no inside the box. Product/SKU no is usually found on the invoice. If no SKU is provided you can just input the product name.

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The Invoice No./Receipt No. is your order number from when you purchase the product online (see your order email), or the receipt number when you bought at the physical store.

You can find the SKU details of the unit on the product page on our store website. If you purchase from other retailers they might five a different SKU no. However, if none is given you can use our store’s SKU for reference.

The product’s serial number is located on the white card that came with your unit.

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When customers accumulate a certain amount of points, they can redeem their points by following the rules in the Redeem points tab. After successfully exchanging points for some specific coupons, customers can see and manage the rewards they have in the My rewards tab and directly use them there by clicking the Use it now button.

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Related FAQ: How to enable, disable, edit & add "Redeem points" rules

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Connecting the Cartridge

    • Screw the adaptor onto the cartridge.
    • Put inside the battery cell until it seats tight.

Power On/Off

    • Press button 5 times within 2 seconds

Adjusting Power Mode

    • Press the adjustment button 1 time to change power output.
    • Device will automatically exit power mode in 10 seconds.

Power Level Indication

    • Power level refers to the power output.
    • Power output (2.9/3.3/3.6V)

Battery Level Indication

    • Low power: Blue LED.
    • Medium power: Green LED.
    • High power: Red LED.
    • Battery level will be shown when USB charger is connected.

Usage

    • When the cartridge is attached, either inhale or press the button to start vapor production.

Pre-heat function

    • Press and hold the adjustment button for 3 seconds to activate the pre-heat function.
    • Pre-heat will take 10 seconds to be ready.
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OPERATING INSTRUCTIONS

  1. Connecting the Cartridge
    • Screw the adaptor onto the cartridge.
    • Put inside the battery cell until it seats tight.
  2. Power On/Off
    • Press FIRE button 5 times within 2 seconds
  3. Adjusting Power Mode
    • Press button 3 times in 2 seconds to change power mode.
    • Power mode will be changed from low to medium to high in sequence.
  4. Power Level Indication
    • Low power: Blue LED.
    • Medium power: Green LED.
    • High power: Red LED.
    • Power level refers to the power output.
  5. Battery Level Indication
    • Low power: Red LED.
    • Medium power: Blue LED.
    • High power: Green LED.
    • Battery level will be shown when USB charger is connected.
  6. Usage
    • When the cartridge is attached, inhale to start vapor production.
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OPERATING INSTRUCTIONS

  1. Connecting the Cartridge
    • Screw the adaptor onto the cartridge.
    • Put inside the battery cell until it seats tight.
  2. Power On/Off
    • Press the button 5 times within 2 seconds.
  3. Adjusting Power Mode
    • Press the adjustment button 1 time to change power output.
    • The device will automatically exit power mode in 10 seconds.
  4. Power Level Indication
    • Power level refers to the power output.
    • Power output(2.8/3.0/3.3/3.6/4.0V )
  5. Battery Level Indication
    • Low power: Red LED.
    • Medium power: BlueLED.
    • High power: Green LED.
    • The battery level will be shown when the USB charger is connected.
  6. Usage
    • When the cartridge is attached, press the button to start vapor production.
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We offer full end to end services. Contact our sales team for more information on our OEM/ODM services at sales@getispire.com

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We would be happy to help. Contact our sales team stating the product name and any additional requirements you need by sending an email at sales@getispire.com to make an order. Alternatively, you could also submit a form here and one of our sales reps will contact you.
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Our sales team can provide a full list of products and services. Contact them here.

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