Frequently Asked

Questions

    Yes, we ship products to over 80 countries. Please contact our sales team for more information at [email protected]

    We offer full end to end services. Contact our sales team for more information on our OEM/ODM services at [email protected]

    Our products have been rigorously tested and our held to the highest standards in the industry. They meet or exceed all compliance standards for Cannabis vaping products.

    ISO 9001, ISO 14001, GMP, Heavy Metals Testing, Complete metals analysis, Complete cotton batting analysis, Complete ceramic coil analysis, CE (EN 55014-1:2017, EN 55014-2:2015), ROHS (2011/65/EU).

    We take great care for the safety of our users and customers. The list above is not conclusive, and we continue to improve and provide quality products that strictly conform to safety standards and regulatory bodies.

    For specific product safety standards, you can view the individual product’s page or you can contact us directly to request for certification.

    We would be happy to help. Contact our sales team stating the product name and any additional requirements you need by sending an email at [email protected] to make an order.

    Our sales team can provide a full list of products and services. Contact them at [email protected]

    Our sales team can provide a full list of products and services. Contact them at [email protected]

    We will initiate the order once the payment is received, and depending upon the order size and stock availability the timeframe can vary. Our sales team can provide a full list of products and services. Contact them at [email protected]

    Our turnaround times for customization depend on the scope of the customization as well as if we do it locally or through our manufacturer. Contact our sales team directly at [email protected] for details.

    Contact our support team directly at [email protected]

    For Warranty and returns, kindly check our Warranty and Returns page respectively for details.

    For product warranty details, please visit our warranty page for more information.

    No, at this time we do not sell directly to consumers

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