warranty

1-Year Warranty

We at Ispire are dedicated to creating innovative products that deliver an unrivaled experience for our customers. As part of that dedication, we are proud to offer a 1-year warranty on select products.

Products that qualify for the 1 Year Warranty

The Wand™
daab™

Warranty Request

Email us at warranty@getispire.com from the email address from which you registered your product. You will receive a reply within 2-3 business days to coordinate a replacement. After sending in your defective unit, please allow at least 7-10 business days for processing. You will need to send the defective unit in to us using whatever method you see fit, and we will cover the cost of shipping the replacement back to you.

Products bought from Authorized Distributors/Resellers

If purchased from one of our authorized retailers or other retail establishment, please keep your receipt as proof of purchase, as it will be required for replacement at no cost. Without a valid proof of purchase, replacements will be subject to a review and processing and handling fees may be applied.

To be eligible for warranty of your product you must be registered through the form below.

Terms of 1 Year Warranty

This Limited Warranty shall NOT apply:

  • Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product. Purchasers should note that Borosilicate Cups are replaceable parts with an expected life of 3 months, depending on usage, and they require regular cleaning to maintain functionality.
  • Please see www.getispire.com/support for care and maintenance instructions.
  • If the product has been used with aftermarket Borosilicate Cups that have not been approved for use with The Wand™ and/or daab™.
  • The Limited Warranty does not cover the standard performance degradation of batteries.
  • If Ispire determines that the product has been improperly used, altered, or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product, or failure to follow instructions provided in user’s manual.
  • If the serial number on the product has been altered, defaced, or removed.
  • Warranty is not applicable to counterfeit items.

Warranty for Borosilicate Cups and other accessories sold with The Wand™ and/or daab™ are eligible for a 90-day limited warranty.

Please refer to the Product Warranty card provided in the box for details of the warranty.

 

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