warranty

Warranty Policy

Ispire Consumer Products Limited Warranty

Ispire warrants its daab devices, wands, accessories, and batteries  (the "Product(s)") purchased from authorized distributors and retailers to be free from defects in materials and workmanship under normal use and service (“Limited Warranty”) for a period of 1 year from the date of purchase ("Warranty Period").  If your Product fails to conform to this Limited Warranty during the Warranty Period, Ispire will, at its sole discretion, will replace the Product at no charge, or, if purchased directly from Ispire, provide a refund of the purchase price upon the return of the Product if within the permitted return period.

Products purchased from Authorized Distributors/Resellers

If you are seeking a refund or replacement from a third party distributor or retailer, then you must contact that distributor or retailer within their return or refund period. If you are outside of the distributor’s or retailer’s refund or exchange period, then a refund is not available from Ispire.  However, your product may still be covered by the warranty; replacements are covered in the Warranty Replacement section below.

Products purchased from Ispire

If you are seeking a refund and purchased your Product directly from Ispire, refunds must be requested no later than 10 days after you receive the Product.  If you request a refund within the allowable time, then a refund will be issued to you upon Ispire’s receiving your Product.

Warranty Replacement

To obtain Limited Warranty service, you must submit a claim for a Product that is still within the 1-Year Warranty Period and it must be registered with Ispire.  You will be required to provide a dated proof of purchase (such as a receipt or invoice), a description of the problem, and picture (s) or video (s) of the problem using the form below.  If it is determined that your Product contains a defect, you will be sent a replacement product free of charge. All Warranty claims are subject to approval or denial based on Ispire’s discretion. 

Exclusions

This Limited Warranty does not cover damage caused by accident, misuse, abuse, improper maintenance, or modification of the Product, nor any accessories or parts that are not Ispire branded or authorized for use with the Product.

Ispire's Limited Warranty is not intended to: (a) unlawfully exclude, limit or otherwise affect any rights under consumer law; or (b) limit, exclude, or otherwise affect any right you have against any non-Ispire entity who sold the Product to you if that entity has breached their sales contract with you.

This Limited Warranty shall NOT apply:

  1. To any Ispire-branded Products that are resold by you or that are purchased from unauthorized resellers or unauthorized retailers.  Ispire does not authorize resellers to sell on online marketplaces such as Amazon, eBay or Walmart.com.
  2. Where a Product’s lack of performance is due to your failure to properly maintain the Product. Purchasers should note that Concentrate Cups are replaceable parts with an expected life of 1 – 3 months, depending on usage, and they require regular cleaning to maintain functionality.  Your Product comes with cleaning and care instructions.
  3. If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by Ispire.
  4. If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product. By way of example, the Limited Warranty does not cover the standard performance degradation of batteries.
  5. If Ispire determines that the Product has been improperly used, altered or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of the Product or failure to follow instructions provided with the Product. 
  6. If a warranty claim is made fraudulently or by misrepresentation. 

THIS WARRANTY IS VALID ONLY FOR THE ORIGINAL PURCHASER OF THE PRODUCT AND IS NOT TRANSFERABLE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL ISPIRE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF ISPIRE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ISPIRE, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES DIFFERENT FROM THIS LIMITED WARRANTY, WHETHER EXPRESS, STATUTORY OR IMPLIED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ISPIRE, A DEALER, AGENT OR AFFILIATE SHALL CREATE A WARRANTY DIFFERENT FROM THIS LIMITED WARRANTY. TO THE EXTENT WARRANTIES CANNOT BE DISCLAIMED OR EXCLUDED, THEY ARE LIMITED TO THE DURATION OF THE RELEVANT EXPRESS LIMITED WARRANTY PERIOD.

EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ISPIRE, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS AND ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF ISPIRE OR SUCH OTHER ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF ISPIRE, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS TO YOU FOR ALL DAMAGES EXCEED THE PRICE YOU PAID FOR THE PRODUCT. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY WARRANTY OR REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE.

REFERENCES IN THIS SECTION TO “SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL LOSSES" SHALL MEAN ANY LOSSES WHICH (I) WERE NOT REASONABLY FORESEEABLE BY BOTH PARTIES, AND/OR (II) WERE KNOWN TO YOU BUT NOT TO US AND/OR (III) WERE REASONABLY FORESEEABLE BY BOTH PARTIES BUT COULD HAVE BEEN PREVENTED BY YOU SUCH AS, FOR EXAMPLE (BUT WITHOUT LIMITATION), LOSSES CAUSED BY VIRUSES, TROJANS OR OTHER MALICIOUS PROGRAMS, OR LOSS OF OR DAMAGE TO YOUR DATA.

THE WARRANTIES AND REMEDIES SET OUT IN THIS LIMITED WARRANTY ARE EXCLUSIVE, AND, TO THE EXTENT PERMITTED BY LAW, IN LIEU OF ALL OTHERS ORAL OR WRITTEN, EXPRESS OR IMPLIED.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, OF LIABILITY FOR INJURIES, OR OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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